Refund & Cancellation Policy

Before work starts — full refund

If you cancel before we have started working on your transaction (for example, before any typing, submission or translation has been done), you receive a full refund of the service fee.

After work starts — partial refund

If work has started but the transaction has not been submitted to an authority or delivered, we refund the service fee minus the value of the work already completed, which we explain to you in writing.

No refund

• After the transaction has been submitted to the authority, or the translation, copy or document has been delivered.
• Government and third-party fees already paid on your behalf, as these are non-refundable by the authorities.
• Rejections by an authority due to incorrect or incomplete information provided by the customer.

Our mistakes

If an error in our work causes a problem, we will correct it free of charge or refund the service fee in full.

How to request a refund

Email maheralimai528@gmail.com with your name, payment email and the service purchased. We respond within 2 working days. Approved refunds are returned to the original payment card within 5–10 working days, depending on your bank.

Last updated: October 2026